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FAQ - Application Issues

Q. Application does not display welcoming screen

A. R6 gets as far as opening, but does not display the Welcome screen. There is no error message.  Clicking or pressing any key does not have any effect and R6 cannot be closed. This has been reported with Windows 10, Anniversary edition, but does not affect all installations. It is probably related to a fault in the display drivers which we are hope that MS will fix in a future update. Uninstalling the update does not solve the problem.  It would appear that the Welcome screen is actually open, but not being displayed.  The solution is to use the keyboard to open Recorder and then to turn off the display of the Welcome screen.

To do this, when the window first opens, press the down arrow key 3 times, followed by 'Enter'. This should take you into R6.  Click on Help, Summary Info, and un-tick the box 'Show Welcome Window at start up'.   Continue to use Recorder as normal. The next time R6 is opened it should work, but the welcome screen will not display, but can still be accessed through the Help menu.   As far as I am aware no other screens are affected.

Q. Application can not connect to database - will not open

A.If R6 is working and then suddenly will not open, because it fails to open the database then this is probably caused by the SQL server stopping.  This seems to be a common problem with Windows 10. It should be possible to start the service again.  The way this is done will vary depending on the operating system. With Windows 10 if you type in 'Services' in the Windows 10 search box this should bring up near the top of the list 'View Local Services'. Clicking on this will open up a list of local services and in there you should find SQL Server Services. You should  be able to start the service there. With Windows 7 go to Control Panel, System Security, Administrative Tools, Services. Look for the SQL Server. You should be able to start the service by right clicking on  this and choosing 'Start'. The start type should be set to automatic - it can be changed through the properties of the service

I think this problems happens following some Windows  upgrades, so  once the service is restarted the problems goes away until another upgrade stops the service.  Do not try to reinstall SQL server or R6 until all other options have been tried. Also worth knowing is that Configuration Manager  for SQL Server is best accessed in Windows 10 by searching for 'Computer Management'. This will provide access to the SQL Server Services and other configuration options previously available through Configuration Manager.