Recorder 6 - Consortium

Support


Below are details of the support we are offering. Please remember to use the NBN Forum for all support requests.  


Bugs and Other Problems   


By this we mean situations where R6 produces and error message or something doesn’t work as expected. We will investigate and do our best to resolve these issues as quickly as possible, although we may not be able to respond immediately.  We will help with queries on the day to day use  of Recorder time permitting, but we hope the users community will also assist  by answers these requests.  The funding we have is there primarily to allow for R6 upgrades, including bug fixes and developments. Therefore,  support is being provided at our discretion.  However, we were providing support beyond that required by our JNCC contract and will continue to do so resources permitting.  

  

Species Dictionary


We will aim to do at least one upgrade year, but will do additional upgrades as long as there are not too complicated.   The NHM usually produced three upgrades in a year, so R6 may not always be as up to date as in the past few years. We don’t have any control over the content of the dictionary, but we will look into any issues where there is the possibility  that it is something in R6 which is causing a problem.  


Users dictionaries are sometimes found to be out of step.  We will be able to fix these, but there will be a charge of £40.00 for this service.   


Note that Taxon Designations are  part of the NHM Dictionary and we would expect JNCC to continue to update this  information. Taxon Designation Sets, which group together Taxon Designation Types for reporting purposes are only used by Recorder 6, so will not be maintained by JNCC.  We will update these if we can, but may need help in deciding what changes are necessary.          


Administrative Area and Biotope Dictionaries


These have been maintained by JNCC, but nothing has changed  in a  long time. We will be happy to update or add to these if the information is provided in the format of the relevant R6 tables.  


Installation, Upgrades  and Moves to New Machines


We will provide help to standalone user with installation, upgrades and moving to a new machine.  Network users have access to  the documentation and we will provide limited advice, but beyond this they will need to pay for support. This is the same level of service as provided under the JNCC contract.    


New Releases and  Feature Requests


We have funding for one upgrade a year.  We will include in this whatever work we have been able to do to improve R6. This may include bug fixes and modifications we have made. If you want a new feature in R6 or think the way something works could be improved, please put a post on the Forum under Feature Requests. Please do this even if it is something you have mentioned in the ALERC consultation. If you are willing to fund or partly fund the change then please say so in the post and we will get back to you.  We will log all the requests for changes and may even be able to do a few of them, however, even with funding there are several factors limiting what we can do.  For a list of new features currently requested, but not delivered click here.  


Please be aware that we intend to respect the R6 approach to the ownership of records and also adhere to the data model.


Supply of R6       


We believe there is still a demand for R6 and will continue to supply installation versions for £30.00 .  For information on the current situation regarding the use of R6 click here.


International Users


We intend to maintain R6 for the international users. However, they will need to fund the full cost of any modification they request, even if they are of use to UK users.